Question 1

What is Tourongo?

Accepted Answer

Tourongo is a travel marketplace connecting travelers with verified local guides across the globe. We focus on halal-friendly tourism, ensuring authentic experiences with trust and safety at the core.

Question 2

Is Tourongo free to use?

Accepted Answer

Yes! Creating an account and browsing tours is completely free. Travelers only pay when booking a tour. Guides pay a commission on successful bookings, with rates as low as 8% for top performers.

Question 3

Which countries do you operate in?

Accepted Answer

We operate worldwide, connecting travelers with verified local experts in major cities across the globe. We are constantly expanding to new regions to bring you more authentic experiences.

Question 4

How are guides verified?

Accepted Answer

Every guide goes through manual ID verification. They upload a government ID and a selfie, which our team reviews within 24-48 hours. Verified guides receive a badge on their profile.

Question 5

What does"halal-friendly" mean?

Accepted Answer

Halal-friendly tours include prayer space identification, halal food options, gender-sensitive guides when requested, and respect for Islamic values. Look for the Halal badge on tours.

Question 6

Can I request a custom tour?

Accepted Answer

Yes! You can message guides directly to discuss custom itineraries. For group bookings of 4+ people, special arrangements can often be made.

Question 7

How does the loyalty program work?

Accepted Answer

Travelers earn tiers based on completed trips: Bronze (0-2 trips), Silver (3-9 trips), Gold (10-24 trips), and Platinum (25+ trips). Higher tiers unlock bigger discounts.

Question 8

How do I become a guide?

Accepted Answer

Sign up as a guide, complete your profile with bio and expertise areas, add languages you speak, and submit ID verification. Our team reviews within 24-48 hours.

Question 9

What is the fee structure?

Accepted Answer

Platform fees are tiered based on impact score: Bronze (15%), Silver (12%), Gold (10%), and Platinum (8%). Higher scores from completed tours and reviews mean lower fees.

Question 10

When do I get paid?

Accepted Answer

Payouts are released 48 hours after tour completion (safety freeze). Funds are then transferred to your Whish wallet, bank account, or PayPal within 3-5 business days.

Question 11

Can I create recurring tours?

Accepted Answer

Yes! You can set up tours as one-time or recurring (daily, weekly, monthly). Each occurrence manages its own capacity and bookings independently.

Question 12

What is the difference between Instant Book and Request to Book?

Accepted Answer

Instant Book: Payment confirms booking immediately. Request to Book: Payment is authorized, and guide responds within 24 hours to confirm or reject.

Question 13

How does the waitlist work?

Accepted Answer

If a tour is full, you can join the waitlist. If someone cancels, the first waitlisted traveler gets notified and has 24 hours to complete payment and claim the spot.

Question 14

What is the QR handshake?

Accepted Answer

At the meeting point, the guide scans your QR code from the app to check you in. This marks the booking as completed and starts the 48-hour payout countdown.

Question 15

What payment methods are accepted?

Accepted Answer

We accept credit/debit cards (Visa, Mastercard), Whish wallet, and PayPal. All payments are processed securely with 256-bit encryption.

Question 16

What is the 48-hour payout freeze?

Accepted Answer

For traveler protection, payments to guides are held for 48 hours after tour completion. This allows time to report any issues before funds are released.

Question 17

Are there any hidden fees?

Accepted Answer

No hidden fees. Travelers see the total price including platform fees before booking. Guides see their earnings after commission deduction.

Question 18

What is your cancellation policy?

Accepted Answer

More than 48 hours before tour: 100% refund (minus platform fee). 24-48 hours before: 50% refund. Less than 24 hours: no refund.

Question 19

What if minimum capacity is not met?

Accepted Answer

If minimum capacity is not met 48 hours before the tour, the tour is automatically cancelled and all travelers receive 100% refund.

Question 20

Can guides cancel?

Accepted Answer

Guides can cancel with Force Majeure (zero ranking penalty) for emergencies. Otherwise, cancellations affect their impact score and may result in platform review.

Frequently Asked Questions